Pro Tiler Tools
Pro Tile Trim
Products from all sites added to the same basket
Tel: 01604 859800
Open: Mon-Fri 7.15am-5.00pm
Sat 8.00am-12.00pm

Customer Feedback

Just a quick email to say thank you.

I ordered the chrome trim and a set of inserts that were not compatable and you called me to let me know straight away.

Great customer service and will definitly recommend you to others.

Once again a big thank you.

Greg K

I would just like to pass comment to you regarding the exempliary service i received with the above item. Never have i been so well informed about an order anywhere!!!

Your updates to me including delivery times and even the drivers name are way above the call of duty and i thank you so much for it. i would like you to pass this on to the rest of the team and i wil not only be leaving great feedback for you,but will also recommend you highly to my friends and colleauges....i feel there are too many people complaining about service and not enough praise so i hpe to reverse this process!!

The dremmel is superb and looking forward to using it so much thanks again

John A

Thank you for your prompt delivery.   I have never seen such good packaging.

The quality of the product exceeds my expectations.

Arthur E

Hello,  Thanks for your amazingly rapid delivery!!

Robin N

Ordered 12.42 Monday---------------received 11.20 Tuesday!!!!!!!!!!!!!!! 

Well done, excellent service

Peter A

Many thanks for the exchange and the speedy delivery of the replacements.

Great customer service - I am very grateful.


Hi Andy

Thanks so much for the brilliant service and response.  I have today received the replacement and will of course return the faulty item to you this week.  The PG750 is a great set and I'm really pleased with it. 

Thank you again for superb customer service.

Greg W

WOW! I ordered this cutter on jan 20, i recieved it on jan 22 ( california usa ) Fantastic service!

Many thanks,


P.s. My family are all tilers in the north west (Greater Manchester) and they recomended you lads

Hi Andy,

The item arrived this morning.

Many many thanks for the GREAT packaging :))

Once again, thank you for all and have a very very nice weekend.


Thanks so much for your prompted service i will defo buy from you again.

Darren R

Thank you for taking the trouble to order a part for me you normally don't stock and for setting it up on the web site to make it easy for me to order.

Your service is excellent and I only wish I could find more like this out here.

David T (Oz)

Many thanks for your and marchrists prompt service, I'm glad that I chose to purchase their products through ProTiler.

Adam V

Just wanted to thank you for amazing service.  I called up yesterday at 4pm and fortunately for me your courier was running late and had not collected! In just a couple of minutes I managed to order 5 lengths of tile trim and these have just been delivered.  My tiler was unable to obtain the 12mm milled aluminium straight edge tile trim in the required timescales so I took the matter into my own hands and called you.

Anyway, I think you may have gained a new customer as the tiler was also impressed by the price!!

Many thanks,

Liz S

We would just like to say thank you for your excellent customer service, very speedy delivery & great value for money. Our items were exactly as we needed & we will certainly use your company in the future, we have highly recommended you to our tiler.

Sam & Lisa



just a quick thankyou . despite not having item in stock you managed to source get materials delivered next day in time for my tiler . with pleasant informative advice and a courtesy call for delivery update - fantastic service all round .


hello my friend. last week i bought a 14.4psr bosch drill from you. it had a slight fault so i rang you and you arranged for fed ex to collect it the next day to be repaired by bosch. i received the drill back on monday, i have to say your service is second to none. i have bought many many items from ebay over the last 8 years and never have i received such brilliant service therefore i had no hesitation in buying from you again. i thank you for your dedicated service.



To the people who make it happen at ProTilerTools, I want to let you know that I am blown away with your service. Not only does your website function faultlessly for international orders, the follow-through on orders placed is exceptional. To receive a shipment from the other side of the world in three days is unbelievable when you take into account that it was over the weekend. Pass on the positive feedback to your freight partners!

Oh, and the tool itself is fabulous. Many thanks for offering me a product not available through any other channel in the world... I am greatly appreciative.

Best regards from Australia,


Dear ProTiler,

Thank you so much for your help with this order and the unbelievably fast delivery! There’s one much happier floor layer at this end thanks to you.

Thanks again,