Customer Service

At Pro Tiler Tools we pride ourselves on our customer service, our aim is to give you the most stress free online shopping experience possible along with the best advice and the fastest deliveries. 

Couriers are a big part of our business, as they are the ones that make sure your parcels turn up on time, we have tried lots of different couriers to find the best ones around, to get your orders to you as quickly as possible.

XXXXXXX All orders with postage costs of £5.49 or over, will be sent on a Next Day Courier Service* XXXXXX

Orders under 1.0m Long and under 30kg are sent on a Next Working Day Guarenteed service, cut off 4.00pm. (Geographical restrictions apply)

Orders over 1.0m long and over 30kg are sent Next Working Day NOT Guarenteed, Cut off time 2.30pm. (Guarenteed Next Day is available at an additional cost, which varies in cost by postcode)

Tile Trim sent to a business address is sent Next Working Day Guarenteed, Cut off time 4.00pm

Tile Trim sent to a residentual address is sent Next Working Day NOT Guarenteed, Cut off time 2.30pm. (Guarenteed Next Day is available at an additional cost, which varies by postcode)

Large items & Pallets ie. Wet Saws & adhesive etc are generally sent on a 2-3 day service. ((Geographical restrictions apply) Next Day Delivery is available at an additional cost, which varies by postcode)