Pro Tiler Tools

Customer Service

At Pro Tiler Tools we pride ourselves on our customer service. Our aim is to give you the most stress-free online shopping experience possible along with the best advice and the fastest deliveries.

Couriers are a big part of our business, as they are the ones that make sure your parcels turn up on time. We have tried lots of different couriers to find the best ones around, to get your orders to you as quickly as possible.

All orders with postage costs of £6.99 or over, will be sent on a Next Day Courier Service*

Orders under 1.0m Long and under 30kg are sent on a Next Working Day service, cut off 6.00pm (Geographical restrictions apply).

Orders over 1.0m long e.g. Tile Trim and over 30kg are sent Next Working Day NOT guaranteed, Cut off time 6.00pm (Guaranteed Next Day is available at an additional cost, which varies by postcode).

Large items & Pallets ie. Wet Saws & adhesive etc. are sent on a 2–3 day service (Geographical restrictions apply). Next Day Delivery is available at an additional cost, which varies by postcode.