PAYMENT

Can be via WorldPay,PayPal or Phone* using debit/credit cards.

* Restrictions apply.

CUSTOMER PRIVACY

We respect customer privacy. No one will be given your details.
If you need to contact ‘PRO TILER TOOLS’ Please phone 01604 859800 Fax 01604 859830 or email sales@protilertools.co.uk.

Delivery

All goods ordered before 2.30pm are despatched that same day for next day delivery, goods despatched on Fridays will arrive on the following Monday. Royal Mail sent items will be sent on their 1st Class ‘Signed For’ service.

Royal Mail 1st Class Recorded Delivery (Signature Required)

  • 0-100g £3.00
  • 101-250g £3.50


Overnight Next Day Service (Signature Required)

  • 251-500g £4.00
  • 501-750g £4.50
  • 0.751kg Upwards £5.49 + vat
  • Orders Over £199.00 Nett  GO FREE
  • Plastic & Metal Tile Trim £8.99 per order, 100+ Lengths FREE
  • All prices + vat

     

*Please Note*

Tile trim and larger items are sent 'NEXT WORKING DAY' but this service is NOT GUARENTEED.

To guarantee a 'NEXT WORKING DAY DELIVERY' for these items, please select a timed delivery option.

 

PLEASE NOTE, THAT WHEN SIGNING FOR DELIVERIES, THAT YOU ARE SIGNING TO SAY THAT YOU HAVE RECEIVED THEM AND IN GOOD CONDITION. IF YOU SIGN AND THEN FIND SOMETHING IS DAMAGED, THERE IS NOTHING WE CAN DO, SO PLEASE CHECK YOUR DELIVERY THOROUGHLY.

Any Damage MUST be reported within 48 hours of receipt.

 

PLEASE NOTE, THAT IF YOU HAVE PAID FOR A TIMED DELIVERY AND IT DOESN’T ARRIVE ON TIME, YOU MUST WRITE THE ARRIVAL TIME WHEN SIGNING FOR THE DELIVERY. FAILURE TO DO SO WILL MEAN THAT WE CAN’T ISSUE A CREDIT FOR THE MISSED TIMED DELIVERY. 

Deliveries To: Southern Scotland, Scottish Mainland & Borders, Scottish Islands, Northern Ireland, Channel Islands, Isle of Wight & the Isle of Man

  • Please place your postcode in the box on the basket page for an instant quote.
  • Approximate delivery time; 2-3 Days.

Deliveries To: The rest of the world

  • Please place your products in the basket, and change the country for an INSTANT quote
  • Approximate delivery time; 3-6 Days
  • We accept no responsibility for any taxes or other costs due to customs or otherwise of the importing country


If an item is not available at the time of order, we will inform you.

SHORTAGES

Any shortages MUST be reported within 48 hours of receipt.

We accept NO responsibility for deliveries where special Instructions are given by the customer to leave parcels safe without a signature.

RETURNS

We aim to provide an excellent service for our customers but we understand there may be times when goods have to be returned. 

Please return goods (At your expense)  unused and in their original packaging within 7 days of receiving them.

We will exchange the goods or provide you with a refund.....whichever you require. (Original Postage is NOT Refundable)

Any goods that appear to be faulty, we will refund the return postage once the item has been inspected and agreed to be faulty, and we will return replacements free of charge including postage.

However on exchanges there may be a restocking charge of up to 20%.

Redelivery charges will apply and may vary according to weight and value.

Non Acceptance of a delivery which is returned to us, will incur another standard delivery charge plus £20.00 + vat.

PLEASE NOTE POSTAGE CHARGES FOR ITEMS PURCHASED & SENT OUTSIDE THE UK AND REQUIRE TO BE RETURNED EITHER FOR REPAIR UNDER WARRANTY OR FOR RETURNS OR EXCHANGES ARE THE RESPONSIBILTY OF THE CUSTOMER.

WE DO NOT PAY THE POSTAGE EITHER WAY OUTSIDE THE UK.

This does not affect your statutory rights.

Pro Tiler Limited
Company Reg No 07154275
Vat no. 100 4172 82
Registered office;
The Grainstore Warehouse
Blisworth Hill Farm, Stoke Road
Blisworth
Northants
NN7 3DB